Personalized Communications - through automatically generated notes and tasks. The workflow engine of Insite LS allows the practice to automate the sending of personalized postcards, letters and emails that reduce time needed to follow-up with patients and prospective patients, ultimately increasing the quality of the Patient Experience.

Continuous Team Reminders - allow the team members to concentrate on the patient experience while Insite LS automatically generates the proper TO DO or reminders, thus ensuring the patient experience is consistent and that no patient is lost in the process. This ultimately improves the Patient Experience while making the team members more efficient with a higher level of engagement.

Personalized Follow-up on Patient Process and Outcome Tracking - when the patient's surgery is completed, follow-up actions are auto-generated to communicate with the patient and ensure the patient's outcome data is collected. The outcome data collected is specific to that patient and surgery to allow the practice access to critical information that helps define the direction of the practice and identify possible areas to address (positive or negative)

Automatically Generated Reminders - enhance the patient experience through timely personalized reminders and automated actions. Patients receive personalized postcards or letters at every step of the process, from initial contract through follow-up tracking. This level of automatic communication is unmatched. The reminders will ensure that team members do not miss an opportunity to enhance the Patient Experience, while giving the team members a tool that helps increase their level of engagement.

Alleviate Anxiety and Fear - through detailed personal approach. Insite LS provides team members a tool to provide personalized, detailed communication that is timely and addresses the fear specific to Lasik and/or Refractive procedures. These communications include:
a. What to expect
b. How to prepare
c. What to do after the procedure

Increase patient engagement - with a real outcome prediction. Insite LS allows the practice to share projected outcomes specific to each patient based on real-time client outcome results.

Increase Patient Value Perception - through follow-up and outcome tracking. The workflow and automated actions create emails, postcards and letters that are specific to each patient's needs. The data being collected by Insite LS will provide the patient with a very personalized set of expectations and marketing messages.

Promote Patient Comfort - with a consistent structured experience. - Insite LS provides a structured workflow process that automates what to do for the patient and how the patient Experience will be handled. This allows the team members to concentrate on direct patient contact.

Enhance Patient Experience - with use of patient-specific information. Insite LS provides team members with the tools and time needed to add and reference personal patient-specific information in a single location. This provides all team members access to timely personal patient data before or while interacting with patients, giving the patient a higher level of comfort.

Streamline Tracking - through automation and workflows. Insite LS’s workflow and automation increase the number of quality touches the practice makes with each patient with little to no additional work, ensuring the practice is providing a tailored and streamlined patient experience.

Have Confidence in the Quality of Your Care - is created through the consistent high level patient experience. Insite LS helps promote and protect the practice’s reputation through a structured system, thus increasing the likelihood of word-of-mouth referrals. The automated workflows and auto-generated reminders ensure patients are being handled properly and are not being lost in the system.

Provider Comfort - increases when patients are receiving a consistent, positive experience. Insite LS provides a personalized, consistent process to put patients at ease, and help guide them through the experience. When the Providers are confident that patients are being well taken care it allows them to focus on the performance of surgical procedures.

Detailed Reporting on Processes - helps drive successful practices. Insite LS provides an important real-time analysis tool for the management team. With extensive and customizable reporting, the management team will be able to determine where processes need improvement and where the team should focus to maximize practice potential.

Increase Staff Production - through the use of workflow automation. Insite LS provides the staff with an efficient tool to lead them through an established and successful process. Training time is reduced, and poor process habits are eliminated by the use of Insite LS’s automated workflows. If Insite LS’s workflows need to be altered to fit a practice’s particular needs, customization is available to assure their success.

Quick Access to Real-time and Detailed Analysis - provides the staff and provider with critical decision-making data that is real-time. Access to this data helps the provider make key clincial decisions based on sound data.

Increase Practice Profitability - through analysis of key performance. Insite LS provides decision maker with performance data based on key business indicators. If a practice needs more individualized performance tracking, additional reports can be added in minutes. This type of access helps the provider focus the practice on new patient acquisition, referral management and follow-up tracking.

Provide Direction and Personalized Marketing - through detailed review of patient outcomes. Insite LS provides highly personalized outcome predictions for individual patients based upon the practice's own case history. This type of predictive information reduces fear for patients and increases their level of confidence in the practice. This history provides the practice great insight into their most profitable and successful procedures.

Higher productivity of team members - Insite LS allows the practice access to proven processes and tools, reducing the need to rebuild or "re-invent the wheel". A systematic process that automates day to day actions will free the team to focus on acquiring and caring for patients in a consistent and high quality manner.

Increase Patient Closings - by predicting patient outcomes with historical practice data. Insite LS provides the practice automated real-time outcome tracking to be utilized in the marketing process, thus reducing patient fear and giving the patient confidence about the practice’s high level of service.

Increase Staff Efficiency - through sets of defined processes and workflows. Insite LS provids the staff with a clear system of consistent, high quality patient care. Efficient staff processes can help ensure a steady stream of well-qualified and well-prepared patients being scheduled for surgery.

Enjoy Real-time Scheduling Access - with the use of remote devices. Insite LS bi-directionally integrates with Outlook and provides direct communication to devices such as PDA's and smartphones--updated remotely from Outlook. If a meeting is updated in either system, the other is updated and shared remotely.

Better Business and Revenue Forecasting - with an easy to run interactive report, including a pipeline tracking screen. Insite LS provides the practice a complete review of scheduled surgeries, as well as annual trend analysis for long range planning. Scheduled opportunities include billing estimates, and therefore allow staff to forecast scheduled revenue for the upcoming months. Month by month analysis of completed surgeries can help the staff identify slow periods where additional marketing efforts could be utilized more effectively.

Increase Team Engagement - through workflow automation and detailed processes. When a team is able to efficiently handle the majority of work required for patient relationships, there is a higher level of satisfaction and engagement. Higher levels of engagement will increase the team’s productivity and rate of closures.

Create and Maintain a Positive Patient Experience - Insite LS provides consistency and process flow to ensure a positive patient experience, reducing the patient's fears and helping the team track and service all patients. The processes and workflows track patients from initial personalized letters with outcomes to detailed post-op instructions. This consistent, personalized approach helps patients feel well cared for at every step.

Optimize Administrative Workload - with streamlined processes and automated tasks. The small details that make an incredibly successful process are handled by Insite LS. No more missed steps, incomplete details, or lost data.

Increase Value Provided to Administrator and Provider - by handling additional patients and services without increasing head count. Insite LS’s automation of services and processes increases productivity and allows the staff to handle a larger number of patients, while maintaining quality of care.

Access to Real-time Patient Information - to quickly assess where each patient is in the process, and what actions, if any, are required to make their outcome a success. Each patient’s stage in the process is clearly defined, along with all the reminders, TO DO's and timed events needed to track them.

Single Source of Information - for tracking sales/marketing and outcomes. The practice no longer needs to rely on a mixture of limited or incomplete tools which do not share information. All information relevant to acquiring and managing a patient’s experience is located in one system. Data gathered once is shared with all appropriate team members.

Automated Marketing Tools for Tracking and Assessment - provide a straightforward and simple integration for basic marketing activities. In addition to consistent data analysis to track the success of various marketing activities, reminders for thank you cards and gifting occur at selected intervals.

Reduced Training Curve - based on a user friendly and intuitive solution. Insite LS automation creates a highly proficient staff in short order. New team members can quickly be up to speed and productive, following intuitive processes with limited supervision and training. Insite LS even allows for practice-customizable on screen help to communicate specific instructions.

Prevent Lost Opportunities - by tracking and following up on incomplete initial calls, lost reminder notes, or slow deciders who will never be forgotten again. Processes and systems are in place to help the practice manage situations where a prospective patient becomes disaffected along the way to surgery, or where the patient is unhappy with their outcomes or care.

Increased Patient Closings - by predicting outcomes with historical information and communicating with marketing materials personalized to the patient.

Robust Key Performance Reporting - In addition to its own powerful report engine, Insite LS provides flexible state-of-the-art reporting flexibility by utilizing one of the industry's strongest solutions, CRYSTAL Reports. In addition to the CRYSTAL solution, Insite LS takes advantage of a report engine from SageCRM that creates simple yet sophisticated reports in minutes.

Future Business and Revenue Projections - Scheduled surgeries, accompanied by patient cost estimates, allow for practices to report on scheduled income, as well as generate income trending information from past years. The power of this forecasting provides executives and providers with real-time projected revenue.

Management Tools to Develop Team Members - Insite LS tracks prospective patients through each stage of the process leading up to surgery and outcome tracking. Loss of a prospective patient is tracked for each user and doctor, at each stage, providing real-time decision-making information to help executives make key business adjustments.

Business/Patient Analysis Tools - Real-time performance and historical data provides providers and executives with the ability to recognize trends and tendencies among the office's own procedures, marketing efforts, and patient demographics.

Increase Team Efficiency - Systematic processes are automated throughout Insite LS, allowing team members the additional time critical to providing a high quality patient experience. This will allow the practice to handle growth, while keeping team member investment to a minimum. This helps promote best-practices for delivering quality and timely care of patients. There is no more "re-inventing the wheel", or struggling with different team styles.

Decrease the Costs of Growth - through increasing productivity and consistency in processes. The Insite LS solution provides a consistent tool for new and existing team members to get up to speed quickly, and become more productive sooner. Additional staff needs are reduced during growth opportunities.

Provider-specific Performance and Results Reporting - allows each provider to track performance in various aspects of the practice and their individual work. The Insite LS Workflow tracking tool creates a solid solution for reporting and analyzing individual, practice and provider performance.

The Patient Experience is Consistent and Positive - by automating communications such as postcards, letters and emails to the patient, and by assuring that no step is missed, from initial contact through the annual follow up outcome tracking.

The No Patient Left Behind - philosophy ensures that all patients are tracked and accounted for in the system, even if the patient that did not have a positive experience.

Powerful Real-time Profit Analysis Tools - help providers and executives analyze their practice. Insite LS will help executives forecast their business to determine whether they need more or less marketing efforts, while estimating the amount of expected return.

Customizable Solutions - for each specific practice. Insite LS comes to the market place with robust sets of workflows and available customizations for fields, tabs, screens, reports and integration to each practice.

Tracking/Reporting Tools for Patient Processes - help the executive manage resources and opportunities to ensure that key performance areas are being addressed. These tracking tools will also help the team to analyze the practice to determine direction of team members.

Maximize Marketing Dollars - by tracking marketing campaigns and their associated budgets. Each patient and opportunity will identify the marketing activity, providing strong marketing campaign analysis.

Robust Reporting Ability - through the use of Crystal Reports and SageCRM's embedded engine for more simple yet sophisticated reports. Insite LS provides detailed reports in several areas like marketing, sales, patient care, and productivity, while Crystal Reports allows the user to create more sophisticated reports.

Powerful integration - is provided through a 1st class integration server and web services. Insite LS naturally integrates with several ERP accounting solutions like Sage Accpac ERP, and can be integrated to other Practice Management Solutions.

Referral profit analysis - provides the Executive and Coordinator real-time access to the referring source for each patient and surgery, allowing the practice an opportunity to solicit a more solid relationship with referral sources. Insite LS will also provide insight into the marketing activities and the corresponding campaign results, helping the practice make strategic marketing decisions.

Surgery profit analysis - can be easy obtained through Insite LSs reporting tools or dynamic opportunity pipeline. Simple reports can be utilized that identify the most profitable; types of procedures, Doctors, months of the year, and even gauge surgery successes based upon surgery specific data.

Corporate referral tracking - is handled in Insite LS by tracking the corporation of an individual is part of and the specific agreed upon discount. This can be powerful when building a relationship with local corporations. The Insite LS soltuon will track specific information detailing the numbers of patients acquired through corporate relationships, as well as they monies discounted based upon Corporate contracts.